Your curiosity is the seed of sustainability. Let us nurture it with answers that help your eco-journey bloom.
What makes Cisawu products truly eco-friendly?
At Cisawu, eco-friendly isn't just a buzzword—it's our foundation. Our products are crafted from responsibly sourced materials that leave gentle footprints on Earth. We verify each supplier's sustainability practices, use biodegradable or recyclable materials, and ensure ethical labor conditions. Our eco-friendliness extends beyond materials to our entire supply chain—from carbon-neutral shipping to plastic-free packaging that whispers to the earth rather than scarring it.
How do I care for my bamboo and organic cotton products?
Your Cisawu treasures deserve mindful care. For bamboo items, wash in cold water with mild, eco-friendly detergent and air dry when possible—this preserves their silky texture and extends their lifespan. Organic cotton loves gentle cycle washing at 30°C and line drying in shade. Avoid bleach and fabric softeners which compromise the natural qualities of these materials. Remember: gentler washing not only preserves your items but also reduces water and energy consumption—a double win for your conscience.
Are your product certifications legitimate?
Absolutely. In a world where "greenwashing" flows freely, we stand as an island of integrity. Each Cisawu product carries verified certifications from respected authorities like GOTS (Global Organic Textile Standard), FSC (Forest Stewardship Council), and Fairtrade International. These aren't just logos—they're promises backed by rigorous third-party audits. We publish certification numbers directly on our product pages, allowing you to trace and verify each claim. Transparency isn't optional—it's woven into our DNA.
Do you offer eco-friendly gift options?
Gift-giving shouldn't cost the Earth a thing. Our Cisawu gift options include plantable gift cards embedded with wildflower seeds, reusable fabric gift wraps inspired by Japanese Furoshiki tradition, and bamboo gift boxes that double as storage solutions. We've eliminated all single-use gift packaging and replaced it with zero-waste alternatives that keep giving long after they're unwrapped. For special occasions, add our handcrafted recycled paper gift notes written with plant-based inks—because even the smallest details matter in the sustainability story.
What is your carbon offset program?
Our Carbon Harmony program transforms every purchase into climate action. We calculate the precise carbon footprint of each product—from raw material extraction to manufacturing, shipping, and projected use—then invest 120% of that amount into verified carbon sequestration projects. These include reforestation initiatives in Madagascar, solar energy projects in underserved communities, and innovative blue carbon programs protecting coastal ecosystems. With each quarterly statement, we share exactly how your purchases have contributed, showing the exact trees planted or renewable energy generated in your name—making abstract concepts like "carbon neutrality" delightfully tangible.
How do you ensure ethical labor practices?
People matter as much as planet in our ethical equation. We personally visit every manufacturing facility in our supply chain annually, conducting unannounced inspections to verify fair wages, safe working conditions, and reasonable hours. We maintain a worker-direct communication channel where employees can report concerns anonymously. Additionally, we invest 5% of profits into education and healthcare programs in manufacturing communities. Every Cisawu product carries a unique "Maker Code" allowing you to read about the specific artisans who crafted your item and the community benefits your purchase supports—connecting you to the human story behind each sustainable creation.
What is your return and recycling policy?
We embrace the full lifecycle of our products with our "Full Circle Promise." If you're unsatisfied with your purchase, we offer a 60-day return period with free carbon-neutral shipping. Rather than discarding returned items, we restore them when possible or transform damaged products into new creations through our upcycling program. When your Cisawu products eventually reach the end of their useful life, our Eternal Return program welcomes them back—simply send them to us (with our prepaid label) and we'll ensure they're properly recycled or composted. Nothing we make is destined for landfill—it's a promise we seal with every product we send into the world.
Are your packaging materials truly sustainable?
We've reimagined packaging from the ground up. Our shipping materials are made from mushroom mycelium and agricultural waste, which completely compost in your garden within 45 days—feeding your plants rather than filling landfills. Product labels use stone paper (made from quarry waste with no trees or water) and algae-based inks. Even our tape is plastic-free, using a plant-based adhesive on paper backing. We've eliminated all plastic fillers, bubble wrap and styrofoam, replacing them with compostable cornstarch packing peanuts that dissolve in water. The result? Opening a Cisawu package feels like unwrapping a gift from nature itself.
Do you ship internationally with eco-friendly methods?
Our "Patient Earth Shipping" program balances global accessibility with planetary responsibility. We consolidate international shipments to maximize container efficiency and partner exclusively with shipping companies investing in alternative fuels and carbon reduction. For destinations within 2000km, we utilize electric vehicle delivery fleets and train transport. We've eliminated express shipping options that require air freight due to its heavy carbon footprint—choosing instead to encourage the lost art of anticipation. Our transparent shipping calculator shows you exactly how your delivery method affects carbon emissions, allowing you to make informed choices. Sometimes the journey matters as much as the destination.
